New Visitors' Guide
Searching and Ordering
Refunds and Cancellations
To contact usClick Here
Welcome to Wolverhampton Wanderers Football Club online megastore. We have several hundred products for you to buy, all of which are official club merchandise, and available to you 24 hours a day, 7 days a week. Our aim is to
make sure that ordering items fromWolverhampton Wanderers Online megastore is as easy as possible
Wolves FC has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, we operate a returns policy (see "Returns and Cancellation Policy" below).
For a full step-by-step guide to creating your account please click here.
For a series of Wolves Account FAQs please click here.
Monday- Saturday 9.00am-5.00pm (extended hours on match days) Sunday 10.00am-4.00pm
What information do we hold about you and how is it collected?
When you register on this site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site - in connection with activities such as competitions, chat, voting and message board postings.
What do we do with your personal information?
We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.
Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:
What are your choices?
By law, you are entitled to:
If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information.
How do we protect your information?Wolverhampton Wanderers Football Club and Medoc are firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.
If you have any questions or concerns about our use of your personal information please write to:
Medoc Computers Ltd
Meadow House Meadow Lane Nottingham NG2 3HS
At Wolverhampton Wanderers Football Club we're proud to offer a fast, efficient
and hassle-free delivery service. Choose which items you want to buy and decide
where you'd like them sent, and we'll take care of everything, making sure your
items are carefully packaged and arrive as quickly as possible.
And because you can store any number of different addresses in the "My Account" page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address. However we can not accept any responsibility if the parcel is lost when delivered to your place of work. Orders for next day delivery must be placed before 12 midday in order to be delivered the following day. Orders placed after midday will be delivered the day after. Orders placed after midday on Friday will be dispatched on Monday to arrive on Tuesday. We do not have a Saturday post collection.
WE AIM TO DISPATCH ALL ORDERS WITHIN 48 HOURS ( SUBJECT TO AVAILABILITY).UK ORDERS WILL BE DISPATCHED BY SECOND CLASS ROYAL MAIL PACKETPOST. PLEASE ALLOW 14 DAYS FOR DELIVERY, ALTHOUGH YOU SHOULD NORMALLY RECEIVE YOUR ORDER WITHIN A WEEK.
IF YOU SELECT OUR CLICK AND COLLECT SERVICE YOU WILL HAVE THE OPTION OF SELECTING A DATE THAT IS CONVINIENT TO YOU, PLEASE ALLOW 3 WORKING DAYS FROM THE DATE YOU PLACE YOUR ORDER…
Please allow 21 days for deliveries to Europe and Rest of World destinations. It is always our intention to process all orders in the shortest possible time; we cannot however guarantee a specified delivery date. Deliveries made to business addresses are entirely at your own risk.
Once you've browsed our club shop and decided which items you want to buy, you can choose from a range of credit and debit card payment options, to suit you. In addition, you can relax in the knowledge that your details are safe with us- none of our customers have reported fraudulent use of a credit or debit card as a result of purchases made with us. We also take signed cheques from the UK only and bankers drafts.
We accept MasterCard, Visa and Maestro.
If for any reason you are unhappy with your purchase, return it to us within 2 weeks of receipt in an unworn/unused condition for a full refund or exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. Returns should be marked for attention of:
We would advise that you send the goods by Royal Mail Special Delivery. As Wolverhampton Wanderers cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.
Cancellation of order
You may cancel your order for goods at any time up to the 7th working day after
you receive the goods, unless your goods have been personalised in anyway. You
do not need to give a reason for cancelling your order and you can cancel orders
by sending an email to email@example.com Once you have notified
Wolverhampton Wanderers that you are cancelling your order, any sum debited from
your credit card will be re-credited when we receive the goods into our returns
department, and, in any event, within 30 days of the cancellation, provided you
return the goods in the original condition, Wolverhampton Wanderers, will make
any other refunds will be by cheque.
Occasionally, some items may be temporarily out of stock or sold out due to
unprecedented demand. Where possible these items will be removed from the
website, where possible we will offer alternative items on customer approval. If
this is not possible, we will place out of stock items on back order and it will
follow as soon as possible on a separate delivery. If any items have been
discontinued we will endeavour to offer an alternative wherever possible.