RETURNS, REFUNDS & CANCELLATIONS

Christmas returns policy

Any products purchased either in-store or online between 25th October and 24th December 2024 will be covered by our Christmas refund policy, in which they are eligible for return up until 31st January 2025. Please note, this policy excludes any custom personalised shirts.

Megastore returns policy

If for any reason you are unhappy with your in-store purchase, return it to the Molineux megastore within 28 days of purchase in an unworn/unused condition for a full refund or exchange. This item must be accompanied by the receipt. If you no longer have the receipt, we will be unable to offer a refund or exchange.

Shirt personalisation - We no longer offer shirt printing on items that we do not stock or are unreplaceable due to stock levels.

The Wolves megastore are unable to offer refunds or exchanges for items purchased online. Please see below for the online returns policy.

Online returns policy

If for any reason you are unhappy with your purchase, return it to us within 28 days of receipt in an unworn/unused condition for a full refund. Once an order has entered the processing phase, it cannot be cancelled. We are unable to refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned.

The Wolves Megastore are unable to offer refunds or exchanges for items purchased online.

Your refund will be issued within 14 days of us receiving your parcel. If you have any queries, you can contact fan services via email (fanservices.wolves@levymerch.com), or by phone (03301 744603).

We no longer offer exchanges for online orders. If you wish to order an alternative product, please place a separate order, and follow the guidelines below for your return.

UK customers

Click here to be redirected to our returns portal

Follow the below steps:

1. Enter your order number and postcode/email address. If your order is not found, please check your details, failing that please contact fanservices.wolves@levymerch.com.
2. Select the item and quantity you wish to return and the reason for returning this item.
3. Confirm all your details are correct on the following page.
4. Select your nearest drop off point. You will be given the option of InPost drop off (free), Royal Mail drop off (£2.00) and DPD express returns (£5.80). Please select your preferred option and select a location to return your parcel.
5. Upon completion, a QR code will be generated and emailed to you. Take this, and your parcel, to the selected drop off point, and process the return in-store.

    

International customers

Returns should be marked for the attention of:

Wolves Direct
Molineux Stadium
Waterloo Road
Wolverhampton
WV1 4QR.

We would advise that you send the goods by Special Delivery as Levy Merchandising cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of items are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.