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Returns & Exchanges

Refunds and Cancellations

 

Extended online returns due to Covid-19 from 14 days return to now 28 days online.

Refunds for orders placed after November 1st have been extended until Friday 12th February.

 

Megastore - Once the megastore re-opens (date to be confirmed), customers will have 30 days to return store purchases for an exchange or refund.

 

Online returns

If for any reason you are unhappy with your purchase, return it to us within 28 days of receipt in an unworn/unused condition for a full refund or exchange. Once an order has entered the processing phase, it cannot be cancelled. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. Returns should be marked for the attention of:

Wolves Direct
Molineux Stadium
Waterloo Road
Wolverhampton
WV1 4QR.

We would advise that you send the goods by Royal Mail Special Delivery. As Wolverhampton Wanderers cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.