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Returns

Refunds and Cancellations

Online returns

*Orders placed between November 20th & December 20th have an extended return window until January 31st*

If for any reason you are unhappy with your purchase, return it to us within 28 days of receipt in an unworn/unused condition for a full refund. Once an order has entered the processing phase, it cannot be cancelled. We are unable to or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. Returns should be marked for the attention of:

Wolves Direct
Molineux Stadium
Waterloo Road
Wolverhampton
WV1 4QR.

We would advise that you send the goods by Royal Mail Special Delivery. As Wolverhampton Wanderers cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of items are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.

We no longer offer exchanges for online orders. If you wish to order an alternative product, please place a separate order, and follow the above guidelines for your return.