Terms & Conditions

Your contract for the purchase and delivery of our Products will be with FC SPORTSWEAR AND RETAIL SERVICES LIMITED (trading as Levy Merchandising Limited). Our registered address is at 2nd Floor Fourways House, 57 Hilton Street, Manchester, M1 2EJ, United Kingdom. A company incorporated and registered in England and Wales with company number 14551996.

Refunds and Exchange

If for any reason you are unhappy with your purchase, return it to us within 28 days of receipt in an unworn/unused condition for a full refund or exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. We are unable to offer refunds or exchanges on the following lines – DVDs, Jewellery, Petwear & Underwear.

Returns should be marked for attention of: Wolves Direct Molineux Stadium Waterloo Road Wolverhampton WV1 4QR

We would advise that you send the goods by special delivery. As Levy Merchandising cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.

Customers should be made aware that all customised printing regardless of whether the item is personal or related to a player renders the item non-refundable or exchangeable. If the item has been selected as a Click and Collect delivery and the item is not collected within 2 Months the customers items will be disposed of.

Stock Availability

Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website. A refund will be processed as soon as this is highlighted and acted upon.

Shirt Personalisation

Shirt printing is charged at £15, regardless of name or number. The additional charge for badges is £5 per patch.

Please note, that once a shirt has been printed with a name or number it cannot be exchanged or refunded unless the shirt is deemed faulty. We are unable to provide a refund or exchange if that player leaves the Club or changes his squad number whilst still at Wolverhampton Wanderers Football Club.

Use of profanity and derogatory phrases are not permitted and the order will be cancelled.

Please note, the Wolves font preview shown when adding personalisation is for illustrative purposes only. The actual font will differ slightly from this due to revised styling. Number, letter and patch sizing may also vary depending on shirt style and size.

Promo Codes

Use of promo codes are restricted to one per transaction. If you have two promo codes with differing offers, they must be used separately on different orders.