Terms & Conditions

Refunds and Exchange

If for any reason you are unhappy with your purchase, return it to us within 28 days of receipt in an unworn/unused condition for a full refund or exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. We are unable to offer refunds or exchanges on the following lines – DVDs, Jewellery, Petwear & Underwear.

Returns should be marked for attention of: Wolves Direct Molineux Stadium Waterloo Road Wolverhampton WV1 4QR

We would advise that you send the goods by special delivery. As Wolverhampton Wanderers cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.

Customers should be made aware that all customised printing regardless of whether the item is personal or related to a player renders the item non-refundable or exchangeable. If the item has been selected as a Click and Collect delivery and the item is not collected within 2 Months the customers items will be disposed of. 

Cancellation of Order

You may cancel your order for goods at any time up until your order has been despatched, unless your goods have been personalised in anyway. You do not need to give a reason for cancelling your order and you can cancel orders by sending an email to Once you have notified Wolverhampton Wanderers that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, Wolverhampton Wanderers, will make any other refunds necessary.


Stock Availability

Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website.

Shirt Personalisation

Shirt printing is charged at £4 per number and letters are charged at £1 per letter. The charge for badges is £4 per patch.

Please note, that once a shirt has been printed with a name or number it cannot be exchanged or refunded unless the shirt is deemed faulty. We are unable to provide a refund or exchange if that player leaves the Club or changes his squad number whilst still at Wolverhampton Wanderers Football Club.

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